Help Desk Specialist
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We're looking for a driven and capable Bilingual Helpdesk Support Specialist who is fluent in both French and English to deliver top-tier technical assistance to our clients' end users. The successful candidate will demonstrate strong troubleshooting skills, clear and effective communication, and a commitment to excellent customer service.
Job Description
- Provide high-quality helpdesk and deskside support to end-users, addressing IT issues promptly and effectively in both French and English.
- Diagnose and troubleshoot technical issues remotely and on-site, utilizing strong problem-solving skills.
- Configure and troubleshoot Office 365 applications, cabling, routing, WiFi, and other desktop support services.
- Support Microsoft technologies, including operating systems, Office suite, Exchange Online, and Intune.
- Strong experience with Jira, including ticket management, issue tracking and workflow customization
- Troubleshoot and support mobile devices such as iPhones, iPads, and Android devices.
- Communicate effectively with end-users of all levels, ensuring clear and concise resolution of IT issues.
- Strong documentation skills with the ability to accurately record support activities, and document troubleshooting steps.
- Maintain accurate records of support activities, including incident documentation and resolution.
- Stay up-to-date with industry trends and technologies to provide innovative solutions and enhancements
Requirements
- Must be Fluent in both French and English, with the ability to read, write, and communicate effectively in both languages.
- Must have proven experience in providing helpdesk and deskside support, with a focus on resolving software and hardware issues.
- Must be able to visit office locations on site in the Montreal area (remote flexibility but required to go into the office when needed)
- Strong problem-solving skills and the ability to diagnose and troubleshoot technical issues efficiently.
- Experience supporting the Microsoft stack of technologies, including operating systems, Office suite, Exchange Online, and Intune.
- Familiarity with configuring and troubleshooting mobile devices such as iPhones, iPads, and Android devices.
- Excellent written and verbal communication skills, with the ability to communicate technical information clearly to end-users.
- Industry certifications such as CompTIA, Microsoft, or Cisco are beneficial.
- Physically able to lift and move desktops and monitors.
- Valid driver's license and willingness to travel to other offices as needed.
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