EDI Key Account Coordinator

These aren't just words to us but are values we push ourselves to work by and inspire in others. We're a passionate group of hard-working people, obsessed about sales and service. We know nothing matters more than a happy customer and that saying"that's not my job"gets us nowhere. As a leading sports-lifestyle distribution company with over 52 years of success under our belts, we're firing on all cylinders to take our company to the next level with a growing stable of world-class brands. The good news? Mint Green Group ("MGG") is a leading sports-lifestyle sales and distribution company, proudly representing a growing portfolio of world-class brands across Canada. Following a new distribution agreement, MGG now manages the sales and distribution of New Era — an international lifestyle brand headquartered in Buffalo, NY with an authentic sports heritage spanning over 100 years. Best known as the official on-field cap of MLB, official sideline cap of the NFL, and official on-court cap of the NBA, New Era is the brand of choice for headwear, accessories, and apparel for men, women, and youth, worn as a symbol of self-expression by athletes, artists, and culture-shapers around the globe. As MGG launches New Era's sales and distribution business in Canada, we are building our founding team — masters of their craft who are innovators, architects of culture, and forward thinkers who demand excellence in the quality of the product and the authenticity of the brand. As an EDI Key Account Coordinator, you will play a critical role in delivering a seamless and exceptional experience to our key customers and sales partners. You bring a proactive, detail-oriented, and solutions-driven mindset to ensure operational excellence across order management, EDI processes, and account support. This role is essential in strengthening relationships with major accounts while ensuring accuracy, compliance, and efficiency throughout the order-to-delivery lifecycle. Manage and follow up on bulk orders for major accounts, ensuring accuracy in pricing, quantities, delivery dates, and shipment details Act as a liaison between sales, product, and operations teams to confirm order accuracy and timely delivery Review and validate incoming customer orders, reconciling them against bulk orders and EDI transmissions Process EDI and non-EDI orders, identify discrepancies, and resolve variances in a timely manner Develop expertise in the TrueCommerce EDI platform to support efficient order processing and troubleshooting Build and maintain strong relationships with key account buyers across multiple departments and product categories Create and maintain EDI customer mappings (SKU synchronization) to ensure accurate data flow Generate and distribute reports for PLMs, sales teams, and key account buyers based on EDI forecasts (weekly) Communicate proactively with sales representatives and buyers regarding purchase order discrepancies, availability issues, or changes Partner with the IT team to resolve system issues and support ongoing process improvements Inform business partners of potential risks such as delays, pricing discrepancies, or inventory shortages Manage key account compliance requirements, including adherence to SLAs (Service Level Agreements) and vendor guidelines Ensure all processes align with customer compliance standards to avoid penalties or chargebacks Issue pick tickets and labels to the warehouse to support order fulfillment Strong attention to detail with a high level of accuracy in order management and data handling Experience with EDI systems (e.g.,TrueCommerce, SPS, Orderful) is a strong asset Experience with NetSuite and NuOrder strong assets Familiarity with ERP systems and order management processes Strong understanding of customer compliance requirements and vendor guidelines is an asset If you are excited by the opportunity to take ownership, build strong partnerships, and contribute to a team that takes personal responsibility in driving excellence, we would love to hear from you Competitive group insurance plan – Top of the line health & dental coverage with competitive rates & Mint covers 50% of premium costs Professional growth support – Dedicated funding for learning and development Recognition & rewards – We celebrate individual contributions through equitable, competitive compensation, company-wide bonuses, and ongoing performance and salary reviews Exceptional onboarding – A best-in-class program that helps you integrate quickly, ramp up faster, and start making an impact right away Hybrid work model – we embrace a balance of in-office & remote work that complements employee wellbeing, collaboration & productivity. Accommodations are available upon request throughout the recruitment process.