Field Service Representative
2 weeks ago
Wellness Shop is seeking a motivated and skilled Field Service Technician to join our award-winning team. Success in this role is measured by your ability to diagnose and repair efficiently, deliver exceptional service, and meet on-site sales opportunities to match customer needs.
Service Technician Responsibilities
Sales & Service:
Perform scheduled service and maintenance on hot tubs, all season pools, cold plunges, and other wellness products.
Diagnose and repair issues using diagnostic tools and techniques.
Complete service appointments efficiently and accurately, documenting all diagnostics and repair notes in our Field Service Lightning app (FSL).
Provide professional recommendations to customers for value-added services and products to enhance their wellness experience.
Meet and exceed revenue targets by identifying and suggesting services or products tailored to customer needs.
Represent the Wellness Shop brand as a trusted expert in wellness product care and maintenance.
Maintain an organized, clean company vehicle, ensuring inventory is accurate and up-to-date.
Adhere to all company policies, including dress code and code of conduct, while representing the company on-site.
Participate in regular team meetings, sharing insights and feedback to improve team performance.
Take responsibility for service quality and resolve any mistakes proactively.
Training & Development:
Stay updated on new product releases, parts, and technical bulletins from manufacturers.
Participate in regular training and performance reviews to continually improve your technical and customer service skills.
technical certification or experience in plumbing, electrical, HVAC or other relevant technical field.
At least 1-2 years of hands-on experience in field service, maintenance, or a related technical field.
Technical Skills:
Proficiency in using diagnostic tools and understanding mechanical/electrical systems.
Valid driver's license with a clean driving record.
Willingness to travel locally to customer sites.
70,000-$100,000 per year (based on experience and performance).
Comprehensive benefits package, including health, dental, and vision care.
Paid training with ongoing professional development opportunities.
Wellness Shop is proud to be an equal opportunity employer, celebrating diversity and inclusivity. Join us and help bring the best in wellness to our customers' homes
Job Type: Permanent
Company car
Dental care
8 hour shift
~ Monday to Friday
~ Overtime
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