Customer Service Administration Supervisor
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As Supervisor, Customer Service and Administration, you will guide a customer-focused team and oversee daily business processes. The position covers customer accounts, revenue collection, billing transactions, administrative controls, and regulatory filing support. It also includes planning, employee development, and community relationships.
Key Responsibilities
Lead customer service and administrative operationsOversee billing, accounts, and revenue collection processesMonitor billing transactions and administrative controlsRecruit, coach, and develop team membersBuild relationships with customers and community partnersRequirements:
University degree or diploma in Business AdministrationAt least seven years’ progressive administration and customer service experiencePrevious supervisory experience or equivalent education and experienceStrong organizational, communication, analytical, and decision-making skillsKnowledge of accounting, budgeting, and team leadershipApply customer service leadership, billing oversight, and administrative expertise supporting Naka Power Utilities across Yellowknife and Northern communities.
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