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Dealer Audit Specialist

1 month ago

Toronto, Ontario, Canada Raise Full time

Position: GM Audit Services Dealer Auditor (Bilingual preferred)

REQUIREMENTS:


• A questioning, creative, inquisitive attitude coupled with detailed knowledge of dealership operations and GM Service Policies and Procedures and sales policies


• In depth familiarity with Windows equipped laptop operations including scanning, remote printer operation, data manipulation and data transfer through the internet


• Strong computer skills in MS Excel including V-lookup and Pivot Tables


• Use of Data Analytics in their day-to-day work


• The ability to deal with inconsistency, adversity, and change


• High level of interpersonal skills to work effectively with others


• A strict focus on integrity based on solid ethics and values


• Strong technical background related to automotive diagnosis and repair procedures


• Extensive travel 32 weeks /year by air or vehicle


• Determining the compliance of these claims with the rules and policies


• Previous Dealer Audit experience in Sales Incentives Audits and Warranty Audits


• Wholesale field experience as a District Sales Manager, District Manager- customer care and service process, District Manager – customer care and after sales


• Certified Internal Auditor, Certified Fraud Examiner certifications preferred

Story Behind the Need – Business Group & Key Projects


• Business group


• Surrounding team & key projects


• Purpose of this team


• Motivators for this need (i.e.-special projects/general workload support/etc.)

The need

  • Biggest thing – two types of audits, warranty, and incentives
  • Needs someone with strong technical background related to automotive diagnosis and repair procedures
  • Audits onsite at dealerships or electronically
  • Backfill position
  • Computer skills, basic knowledge
  • Strong computer skills in MS Excel including V-lookup and Pivot Tables
  • Working on new dealership facing website

Candidate Requirements


• Degrees or certifications required


• Years of experience required


• Technologies/depth of technologies required


• Any preferred schools/companies 5-7 years of experience highly preferred

Sales/warranty

Would like to see on the resumes:

  • Working with dealerships or at a dealership
  • Wholesale or retail experience
  • Dealer interface experience
  • Service/Warranty experience is a PLUS
  • Licensed mechanic is a PLUS