Service Advisor with Multilingual Skills
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Join our team as a Service Advisor where your multilingual skills will empower you to assist customers in Malaysia. Help create satisfying interactions in a fast-paced work environment. Ideal candidates hold a Bachelor’s degree and possess customer service experience. The role requires fluency in Mandarin, Cantonese, and English, alongside strong communication and problem-solving skills. You will coordinate with teams to ensure exceptional service to our diverse clientele. Key Responsibilities:
- Handle customer inquiries through calls, emails, and in-person
- Communicate needs of Mandarin- and Cantonese-speaking customers
- Work with internal teams for accurate service delivery
- Manage appointments and keep service records
- Resolve customer issues to foster satisfaction
- Bachelor’s degree required
- Fluent in Mandarin, Cantonese, and English (spoken and written)
- Experience in a customer service role
- Excellent organizational and communication skills
- Basic computer knowledge is necessary
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