Account Manager

Most likely tax and accounting, but as one of Canada’s largest consulting organizations, we’re so much more We’re also serious about technology. Make an impact with our Managed Services Practice as a Client Account Manager. The successful candidate plays a critical role in ensuring the long‑term success of our Managed Services clients. The Account Manager acts as the client’s advocate within the organization and drives continuous improvement, satisfaction, and growth. Client Relationship Management Serve as the primary point of contact for assigned clients, ensuring timely and effective communication. Build and maintain strong, long‑term relationships with client stakeholders at all levels. Conduct regular business reviews to discuss performance, goals, and future needs. Client Success & Service Delivery Oversight Monitor service delivery performance (SLAs, KPIs), ensuring clients receive high‑quality managed services. Collaborate closely with technical teams to resolve escalated issues and communicate resolutions to clients. Proactively identify risks, service gaps, or areas for improvement and drive corrective action. Strategic Planning & Growth Develop and maintain account plans outlining goals, opportunities, and expected outcomes. Support contract renewals, upsells, and expansion opportunities in a consultative, value‑based manner. Provide clients with meaningful insights through performance reporting, service metrics, and technology recommendations. Track account health, satisfaction scores, and renewal risks. Act as the voice of the customer within the organization to inform product, service, and process improvements. Coordinate internal resources—including service desk, project teams, and technical specialists—to support the client effectively. Contribute to continuous improvement initiatives related to client success, service management, and account governance. 5+ years experience in Account Management, Customer Success, or Client Relationship roles. ~ Experience conducting Executive Business Reviews and developing account plans. ~ Experience in Managed Services, MSP environments, Application Managed Services, or IT/technology service delivery. ~ Strong understanding of IT infrastructure, cloud services, applications, cybersecurity, and service management frameworks (e.g., Proven ability to manage multiple client accounts with strong organizational discipline. High emotional intelligence and relationship-building expertise Account retention and renewal rates Reduction in escalations and service friction points Account growth tied to business-aligned technology adoption Quality and consistency of business reviews and account governance Bilingual proficiency (French/English) is an asset With a focus on high-potential earnings, MNP is proud to offer customized rewards that support our unique culture and a balanced lifestyle to thrive at work and outside of the office. ~ vacation time ~4 paid personal days ~ a group pension plan with 4% matching ~ bonus programs ~ flexible benefits ~ a flexible ‘Dress For Your Day’ environment ~ firm sponsored social events and more Diversity@MNP We embrace diversity as a core value and celebrate our differences. We believe each team member contributes unique gifts and amplifying their potential makes our business stronger. We encourage people with disabilities to apply #