Hybrid Collections Officer Surrey
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Use communication and negotiation skills as a Hybrid Collections Officer with Coast Capital in Surrey, British Columbia. Full-time temporary work includes weekly office attendance.
This Collections Officer supports Coast Capital's auto and equipment finance group. You will control delinquency, minimize potential losses, assess situations, and identify higher-risk or fraud accounts. The position also supports contract restructuring, repossession recommendations, and policy improvements.
Key Responsibilities:
- Review accounts daily and weekly to minimize delinquency
- Conduct courteous, persuasive telephone collection calls
- Negotiate acceptable remedies for delinquent accounts
- Document calls and correspondence in collection systems
- Issue notices and coordinate seizure documents
Requirements:
- Two to three years of collections experience
- Excellent written and verbal communication skills
- Strong negotiation and organizational abilities
- Working knowledge of Word, Excel, and Outlook
- Finance or leasing experience considered an asset
Bring sound judgment, customer conversations, and collections expertise to Coast Capital's hybrid Surrey finance operations.
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