Bilingual Customer Service Associate
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Key Responsibilities
Collect and assess customer information for order preparation Answer emails, calls, and website inquiries promptly Track orders and proactively follow up on accounts Record customer interactions and file documents accurately Collaborate with Logistics, Research and Development, Manufacturing, and Marketing
Requirements:
Minimum five years of customer service experience Mastery of spoken and written English and French Knowledge of Office 365, especially Word and Excel Excellent attention to detail and deadline management Ability to organize multiple responsibilities simultaneously Bring bilingual communication, Office 365 knowledge, and customer service expertise to Protech Group's order support team.
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