Healthcare Dispatcher Burnaby

6 days ago

Burnaby BC, Greater Vancouver Regional District, BC; British Columbia, Canada Paladin Security Full-time

Manage healthcare security communications in Burnaby as a full-time Dispatcher, coordinating calls, radio traffic, incidents, and responses onsite. Clear writing and calm decision-making matter.

Paladin Security’s Operations Centre is a centralized communications hub supporting healthcare security operations. As a Healthcare Operations Centre Dispatcher, you will take calls, dispatch resources, write reports, and coordinate responses. The centre connects guards, management, and client leadership.

Key Responsibilities:

  • Handle incoming phone calls and radio communications professionally
  • Dispatch alarm responses within designated timeframes
  • Escalate emergencies and critical issues to management
  • Document response details and compile incident reports
  • Log hourly safety check-ins under applicable policies

Requirements:

  • Minimum typing speed of 50 WPM
  • Proficiency with Microsoft Word, Excel, and Outlook
  • Strong written and verbal communication skills
  • Ability to prioritize, multitask, and manage time
  • Prior security, call centre, or customer service experience preferred

Support Paladin Security healthcare operations through accurate dispatching, incident reporting, and composed communication in Burnaby.

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