Self-Serve Department Head

Denninger Limited is one of the finest food companies in the world. For more than 70 years, quality has been the founding criteria of our company. Denninger's has four retail locations, a manufacturing plant and a warehouse all located throughout Southern Ontario. Denninger's associates are hand picked to provide the best service in the industry. If you have a passion for customer service and thrive in a team environment, Denninger's is the place for you Participation in Department Head Bonus Program ~ Health, vision and dental benefits six month after hire ~ Employee Assistance Program ~ Access to 24/7 virtual health care ~ The role of the Department Head is to manage the operation of the Self Serve department efficiently and effectively to achieve Sales and Net Operating Profit (NOP) goals while giving customers an excellent shopping experience. With the assistance of the Store Manager, utilize the Store Promotion Master Book/ Intranet to execute department sales goals as assigned by the Store Manager by participating in biweekly/ monthly department head meetings Analyse sales and gross margin reports with the assistance of the Store Manager to maximize sales and gross margin for the department Ensure quality control of all products Ensure proper procedures are followed including not limited to credits, product rotation, invoicing, store transfers, receiving, etc. Expense Control Control labour costs through efficient weekly store schedules (to be approved by Store Manager) Conduct regular, preventative maintenance of equipment to ensure proper functionality and control of equipment expenses Policies and Procedures Enforce all Company policies and procedures Manage and report any accident, incidents, WSIB cases to the Store Manager Reports maintenance repairs in accordance with the Company's reporting procedure People Management Communicate staffing levels to the Store Manager to ensure departmental efficiency and customer service Provide ongoing training and guidance to all members of the department Responsible for the performance management of all members of the department with the assistance of the Store Manager, using employee meeting records and annual performance reviews Attend regular department head meetings to review all policies, procedures and expectations and goals and achievement of goals in the department Ensure a harmonious and productive working environment in the store to maximize associate morale and performance Respond to customer concerns / issues in an appropriate and timely manner. Shift Management and Key Holder Responsibilities When assigned as active shift manager, you are responsible for the general communication and organization between all departments. Ensures all store opening procedures are followed and complete when designated as opening shift supervisor Ensures all mid shift procedures are followed and complete when designated as mid shift supervisor Ensures all closing shift procedures are followed and complete when designated as closing shift supervisor ~ Environmental exposure to extreme temperatures (coolers, ovens, freezer, outdoors, etc.) Denninger Limited is an equal opportunity employer and we value the importance of diversity and dignity in the workplace.