Community Support Services Worker

Community Support Worker (Full-Time or Temporary Casual)

Location:
Full-Time Days: 7:00am–3:00pm (6 days on / 3 days off). Full-Time Evenings: 3:00pm–11:00pm (6 days on / 3 days off). Full-Time Overnight Awake: 11:00pm–7:00am (6 days on / 3 days off). Temporary Casual: Minimum three shifts per month. This Community Support Worker (CSW) role reports to the Program Supervisor, offering support for older adults with complex health and well‑being needs, including individuals transitioning from extended hospital stays (often spanning multiple years) into community-based settings. Employee provides personal care, safe transfers, incontinence support, medication administration, and high‑quality observation and documentation. The role requires strong clinical awareness, critical thinking, and the ability to recognize early health or behavioural changes that may signal escalating risk or the need for intervention. You will support individuals who experience periods of acute mental health instability, requiring calm presence, consistency, and sound judgement to maintain safety, dignity, and stability in the community. The Support Environment Individuals supported in this program may present with: Mobility limitations and elevated fall risk. Incontinence and daily peri‑care needs. Complex medical histories with recurring or fluctuating health concerns that may impact mental health stability. Rigid routines, heightened environmental sensitivity, or fixations that impact daily functioning and stress levels. Complex Personal Care & Mobility Support Provide daily showering, toileting, peri‑care, continence care, and hygiene routines with privacy, consent, and dignity. Support safe transfers and mobility, using consistent techniques to reduce risk and maintain independence where possible. Medication Administration & PRN Awareness Administer scheduled medications and document accurately in accordance with policy and care plans. Demonstrate strong understanding of PRNs, including indications, monitoring expectations, and behavioural or health implications. Use sound judgement to elevate appropriately to Supervisors, on‑call supports, or emergency services when required. Psychosis‑Informed Support & Safety Provide calm, structured, and consistent support during periods of mental health instability. Apply de‑escalation strategies and therapeutic communication to reduce risk and prevent escalation. Manage safety risks including falls, behavioural incidents, and self‑harm risk using approved safety plans and protocols. Follow established routines and expectations that reduce distress and support emotional safety. Support healthy boundaries while adapting to individual needs and triggers. Personal care is delivered professionally and respectfully, even during challenging moments. Acute care, long‑term care, or supportive living environments. Hospital‑based support or mental health units. Community disability or mental health support roles involving medications and personal care. Demonstrated experience providing hands‑on personal care and supporting mobility and transfers. Comfort supporting individuals experiencing acute mental health symptoms and behavioural escalation. Sound judgement in crisis or risk scenarios and ability to elevate appropriately. Assets (Strongly Valued) Experience with medication administration and PRN workflows. Background in environments requiring close health and behavioural monitoring. Training or experience in mental health support, de‑escalation, or crisis response. Experience supporting individuals with rigid routines, environmental sensitivities, or complex behaviours. Education in Human Services, Disability Studies, Psychology, Social Work, Community Rehabilitation, or related fields. Active Alberta Class 5 Driver’s License. ~ 2M Alberta Auto Insurance Liability coverage. ~ Clear Criminal Record Check with Vulnerable Sector Check (obtained within past 5 months). ~ Remain active, alert, and engaged while supporting youth in daily activities, including swimming, biking, sports, games, and community outings. Work in a variety of environments, including indoor settings with varying temperatures and lighting, as well as outdoors in different weather conditions. Maintain a compassionate, patient, and professional approach, even during physically or emotionally demanding shifts. Adapt to the changing needs of youth, remaining attentive, responsive, and actively involved throughout your shift. Group RRSP matching after 1 year of active full‑time employment. Employee and Family Assistance Program and Health, Dental, Vision, and Travel benefits for full‑time employees. Technology‑supported care workflows with mobile access. Cornell University TCI (Therapeutic Crisis Intervention) training. Strong su