Sales Team Lead

About the Organization Novuskin is a premier membership-based med spa offering advanced aesthetic laser, injectables, skin, and body treatments. With a foundation built on results, education, and luxury, our team of expert Medical Providers, Aestheticians, Beauty Consultants, and Laser Technicians delivers exceptional client outcomes. We foster a supportive, high-performance environment that promotes career growth and client-first care.

Full-Time/Part-Time Full-Time

Number of Openings 1

Pay Rate $75,000 to $90,000 + performance-based bonus/incentive

Req Number CUS-26-00004

Description

Novuskin Medspa is looking for a high-energy, results-driven Call Center Sales Team Lead to lead our call center sales team and help drive significant growth in appointments, treatment sales, and revenue.

This is not a traditional call center supervisor position.

We are looking for someone who understands sales psychology, lead conversion, closing, follow-up, objection handling, and accountability in the aesthetics industry . You should be someone who can look at a sales dashboard, identify exactly where the team is losing opportunities, and take action to fix it.

Our Call Center Sales Team Lead will be responsible for driving numbers, coaching salespeople, improving conversion rates, and helping turn marketing leads into booked appointments and paying patients.

If you're competitive, motivated by numbers, and love winning-this may be the position for you.

THE ROLE

The Call Center Sales Team Lead will lead, coach, and motivate our call center representatives while maintaining a strong personal focus on sales production and revenue generation .

You will be expected to:

• Lead the team from the front and set the standard for sales performance.
• Monitor daily sales activity and immediately address performance gaps.
• Coach representatives on how to convert leads into appointments.
• Listen to calls and identify missed closing opportunities.
• Teach effective objection handling and closing techniques.
• Help representatives sell the value and results of treatments , rather than simply discussing price.
• Drive urgency and create compelling reasons for qualified leads to schedule.
• Monitor and improve lead follow-up.
• Assist with closing difficult or high-value opportunities.
• Conduct daily sales huddles and performance reviews.
• Develop contests, incentives, and strategies to motivate the team.
• Work with management and marketing to maximize the return on every lead.
• Identify trends in lead quality, sales performance, and customer objections.
• Hold team members accountable for their activity and results.

SALES KPIs & PERFORMANCE EXPECTATIONS

The successful candidate will be responsible for driving measurable performance across the call center.

KPIs will include, but are not limited to:

Lead Conversion

• Lead-to-contact rate
• Contact-to-booking conversion rate
• Overall lead-to-appointment conversion
• Speed-to-lead
• Number of follow-up attempts per lead
• Percentage of leads properly worked through the sales cycle

Appointment Performance

• Appointments booked per representative
• Appointment confirmation rate
• Appointment show rate
• Rescheduling rate
• Cancellation rate
• No-show rate

Revenue & Sales

• Revenue generated from call center leads
• Revenue per lead
• Revenue per booked appointment
• Treatment conversion
• Upsell/cross-sell opportunities
• New patient revenue
• Existing patient reactivation revenue
• Monthly and quarterly sales goals

Individual Representative Performance

Each representative will be measured on bot