Sales Coordinator/Customer Service/Data Entry

6 days ago
Niagara Falls ON, Niagara Regional District, ON; Ontario, Canada Design-Electronics Full-time
Design Electronics “DE” is a leading technology integration firm specializing in providing innovative solutions to businesses and clients in various industries. We pride ourselves on our commitment to excellence, cutting-edge technology, and superior customer service. Design Electronics provides complete, turn-key technology and AV services, with a team dedicated to ensuring seamless integration through every stage of the installation process, which guarantees customer loyalty and retention. We're looking for an organized, phone-confident Sales Coordinator to bring discipline and follow-through to our sales engine. You'll be the person who keeps opportunities moving: staying in regular contact with clients, keeping our CRM accurate, tracking every quote, and making sure our weekly pipeline meeting runs on current, reliable data. This role supports our entire sales team across all business lines, reporting to the Director of Sales & Marketing. It's also a real growth path toward inside sales for the right person. Make daily calls and check-ins with active and dormant client accounts, including reconnecting with clients we haven't spoken to in a while Keep opportunity records current in ConnectWise: owner, stage, value, probability, next step and next-touch date Prepare and update the pipeline tracker and dashboard ahead of our weekly sales meeting, capture commitments, and follow action items through to close Maintain and enrich our target-account list, adding contacts and context as we expand into new markets Flag clients and projects that are a good fit for service and support agreement conversations Prepare account briefs, agendas, meeting notes and follow-up task lists for key sales meetings Deliver a weekly sales activity summary Learn our CRM and tools, shadow client calls and a full weekly pipeline cycle Running client outreach and weekly pipeline prep independently, and owning tender preparation Fully owning the weekly sales rhythm and reporting reliably without being asked 2 to 3 years in sales support, sales coordination or CRM administration ~ Experience with ConnectWise or a similar PSA/CRM platform ~ Genuine comfort on the phone with clients every day ~ Clear written communication; Ability to support several salespeople without losing track of who owns what ~ Interest in growing into an inside sales role ~ A valid driver's licence is an asset but not required #

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