Commercial Lines Support Unit Manager

2 weeks ago
Toronto ON, Toronto Census Division, ON; Ontario, Canada InsuranceHires Full-time €80,000 - €120,000/month
In this role you will manage the Commercial Lines Support Unit, ensuring efficient service in renewals, document issuance, certificates and policy changes. You’ll mentor team members, refine workflows and handle escalations while delivering excellent service. Compensation Range: $80,000 to $120,000 annually Full time, replacement position. Oversee and manage the Commercial Lines Support Unit Ensure the team’s performance aligns with Company’s service levels, including renewals, document issuance, certificates, liability slips, and policy changes Deliver prompt, courteous, and professional service to both internal and external clients. Mentor, train, and support team members’ professional growth Conduct annual performance evaluations and provide feedback for continuous improvement Assist with data entry, processing, invoicing, and other administrative tasks as needed Serve as department backup, covering processing needs when team members are on vacation or leave Proven experience managing a team in a commercial lines insurance environment Strong leadership, coaching, and mentoring skills In-depth knowledge of commercial lines insurance processes, workflows, and policies Ability to develop training materials and facilitate engaging training sessions Proficient in insurance software and tools, with a willingness to learn new systems High attention to detail and an ability to manage multiple tasks effectively In addition to vacation, sick time and a comprehensive group health benefits package, they also provide: Two paid personal days every year

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