Member Services Professional at 10XTO
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Step into the role of Member Services Agent at 10XTO, where your welcoming presence and service excellence will enhance our guest experience at a premier athletic facility. You will be the key point of first contact for all members.
As a Member Services Agent, your focus will be on delivering top-notch service and managing the front desk operations efficiently. You will guide members through their experience, address complaints, and ensure a smooth flow at the club. Your interpersonal skills and problem-solving abilities will shine in our vibrant 90,000 sq. ft. community-focused environment.
Key Responsibilities:
- Manage daily front desk operations proficiently
- Facilitate efficient guest check-ins and inquiries
- Handle member complaints using service recovery methods
- Maintain accurate transaction records during check-out
- Assist in club events and cross-department collaboration
Requirements:
- Bachelor's degree and/or customer service experience preferred
- Proficiency in CSI/Daxko membership software is beneficial
- Strong skills in Microsoft Word, Excel, and PowerPoint
- Excellent communication and organizational skills
- Willingness to work flexible shifts, including weekends
Contribute your expertise in member relations and problem-solving to foster a welcoming atmosphere at 10XTO.
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