Vietnamese Interpreter

Job Overview

The Vietnamese Interpreter is responsible for handling on‐demand video and audio interpretation calls between Vietnamese and English speakers across a wide range of industries—including healthcare, government, insurance, financial, utilities, travel & hospitality, general business, law enforcement, court and emergency 911. The role requires quick, concise handling of information and cultural sensitivity, and is performed remotely from the interpreter's home office.

Responsibilities

• Respond to video and audio interpreting sessions promptly and conduct interpretation in a friendly, professional manner.
• Participate in online, video and audio training sessions.
• Deliver interpretation services via video and expediently type data on a company‐provided device (e.g., laptop).
• Render correct concepts and meanings according to established interpretation protocol, avoiding omissions or additions.
• Speak clearly in both languages using proper pronunciation, enunciation and polite expressions at all times.
• Maintain a professional demeanor throughout the sessions.
• Remain calm when speakers are incoherent or upset, especially during emergency (911) calls.
• Maintain punctuality and availability during scheduled work hours.
• Follow client instructions and protocol to ensure client expectations are met with the Limited English‐speaking Person (LEP), avoiding interaction with the LEP without the client's permission.
• Understand industry protocols and terminology for medical, insurance, finance, and law (and related sectors).
• Demonstrate commitment to cultural sensitivity and to working in a diverse environment.

Qualifications

• Fluency in Vietnamese and English, with skill in cultural dynamics.
• Ability to assess regional and accent differences and communicate effectively with the LEP.
• Excellent listening, retention, and note‐taking skills for high accuracy.
• Preferred education or work experience in language‐related fields such as teaching, language assessment, translation or interpretation.
• Ability to adapt to LLS technology enhancements that improve service delivery.
• At least 18 years of age.
• Legally authorized to work in Canada.
• High school diploma or equivalent.
• Not currently employed by a client of LanguageLine Solutions or an affiliated business.
• Ability to read and write in the requested languages (highly preferred).

Workspace Requirements

The interpreter must have a private, secure, distraction‐free environment with a quiet area, adequate lighting (e.g., LED ring light), reliable cable‐modem internet, and sufficient electrical outlets near the desk. A suitable desk or workspace that supports a laptop, monitor/keyboard, mouse, and lighting is required.

EEO Statement

Teleperformance is an Equal Opportunity Employer.