AMA Member Services Retail Agent

3 days ago

Calgary AB, Calgary Census Division, AB; Alberta, Canada Alberta Motor Association Full-time

Deliver exceptional customer service in an in-office AMA role supporting members with retail items, membership products, and services.

As a Retail Support Agent, you will support AMA Member Services Teams and report to the Assistant Manager, Member Services. You will complete membership, basic registry, and entry-level travel transactions while identifying needs and connecting members with qualified representatives. Strong communication, sales, and customer service skills support success.

Key Responsibilities:

  • Provide outstanding service and support to AMA members
  • Complete membership, registry, and travel transactions accurately
  • Process retail purchases including passes, photos, and gift cards
  • Provide backup for Member Services Coordinators
  • Assist with administrative, inventory, and cash-out tasks

Requirements:

  • At least 18 years old with high school diploma
  • Updated Police Information Check required
  • One to two years of retail or administrative experience
  • Strong communication, sales, and customer service skills
  • Commitment to learning and helping people

Bring patience, product knowledge, and customer service expertise to AMA's in-office member support and retail transactions.