Salesforce Sales Service Cloud Advisor
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Advise Salesforce customers on Sales Cloud and Service Cloud adoption, process optimization, and measurable usage outcomes. Work office-flexibly with at least three weekly in-office days.
This Customer Success Manager role supports Signature customers through strategic advisory and stakeholder management. You build executive relationships, understand business models, and apply proven solutions across sales and service processes. You also conduct enablement on forecasting, pipeline hygiene, case management, knowledge creation, and omni-channel routing.
Key Responsibilities:- Develop relationships with customer IT and business leadership
- Act as a trusted advisor on customer business challenges
- Conduct enablement sessions on sales and service processes
- Track feature usage, adoption metrics, and CSAT scores
- Recommend releases supporting stability, performance, and enhancements
- Three or more years of relevant business experience preferred
- Three to four years supporting Sales Cloud and Service Cloud
- Knowledge of lead, opportunity, case, knowledge, and queue features
- Understanding of lead-to-cash and service escalation processes
- Salesforce Consultant certifications are an additional advantage
Use Sales Cloud, Service Cloud, process expertise, and trusted advisory skills to strengthen Salesforce customer outcomes.
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