Powersport Sales Service Advisor
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Do you have a passion for powersports and experience as a Service Advisor?
Kerr’s Chain Saw Ltd. is looking for an experienced Service Advisor & Parts to join our team. If you enjoy working with customers, solving problems, staying organized, and have a passion for ATV, Side-by-Side, motorcycle, and outdoor power equipment, we want to hear from you
Key Responsibilities
- Greet and assist service customers by phone, in person, email, and text.
- Listen to customer concerns, document repair needs, and create repair orders.
- Prepare estimates and communicate with customers to obtain approval for repairs.
- Sell services while providing knowledgeable product support such as manufacture maintenance schedule.
- Maintain regular communication with customers throughout the repair process.
- Assign and monitor repair orders and coordinate with technicians.
- Ensure parts are ordered, available, and organized for repairs.
- Process and maintain warranty claims and ensure they remain up to date.
- Strive to meet key metrics to have Service department successful
- Help maintain an organized, clean, and efficient Parts & Service department.
- Identify and implement opportunities to improve processes and department efficiency.
- Provide customers with clear explanations of completed repairs and charges.
- Backup for parts, accessories, merchandise, and Assist with parts ordering, receiving, shipping, and inventory as required.
Qualifications
- Previous experience as a Service Advisor is required.
- Strong customer service, communication, and interpersonal skills.
- Parts counter or powersports experience is an asset.
- Excellent organizational and time-management skills.
- Ability to multitask, prioritize, and work independently.
- Knowledge of powersports or outdoor power equipment is an asset.
- Valid driver's licence required; motorcycle licence is an asset.
- Bilingual English/French is a definite asset.
- Ability to lift up to 60 lbs.
We are looking for someone who is personable, dependable, organized, and motivated to continuously improve the customer experience and efficiency of our Service & Parts departments.
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Bathurst, NB, Gloucester Comte, NB; Nouveau-Brunswick, Canada Kerr's Chain Saw Ltd Full-timeBecome a crucial part of Kerr’s Chain Saw Ltd. as a Powersports Service Advisor, where you’ll apply your service expertise to engage and assist customers with their ATV, motorcycle, and outdoor equipment needs. This role is vital for those with previous experience in a Service Advisor position, pushing for exceptional customer interactions and repair...
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