Information Technology Business Analyst

4 weeks ago

Calgary AB, Canada Robert Half Full time

About the Role Our Calgary-based client is undergoing a large-scale ERP consolidation program, integrating JD Edwards and PeopleSoft systems into Oracle Fusion. The program is being delivered in phases across Finance, Supply Chain, and Asset Management, with HR and Payroll already managed in Workday. As the program moves into the Transition to Operations (TTO) and Hypercare phase, the team is seeking an experienced Business Analyst to help build and lead the TTO framework, support post-go-live stabilization, and ensure a smooth handover to operations. This is a one-year contract opportunity with our client, ideal for a hands-on, high-impact Business Analyst who enjoys structure-building, problem-solving, and driving clarity in complex ERP environments. The successful candidate will act as a bridge between project delivery, operations, and technical teams; helping to define TTO processes, coordinate issue resolution, and ensure business continuity during hypercare. Key Responsibilities Lead Transition to Operations (TTO) planning, design, and execution, helping build a sustainable post-implementation support model. Support the Hypercare phase, including issue tracking, root cause analysis, and coordination of resolution activities across Finance, IT, and Infrastructure teams. Collaborate with PMs, functional leads, and business SMEs to document end-to-end processes, standard operating procedures, and handover materials. Identify and resolve process gaps between project and operational teams. Work with cross-functional teams (Finance, Data, Integrations, Infrastructure, Applications) to ensure readiness for operational transition. Develop stabilization dashboards, reporting mechanisms, and transition status updates. Act as a key liaison between technical teams and business stakeholders, ensuring clear communication and accountability. Provide leadership and structure in an environment with evolving processes and limited formal training frameworks. Skills & Experience Proven experience as a Business Analyst on large-scale ERP projects (Oracle Fusion, JDE, PeopleSoft, SAP, or equivalent). Strong understanding of Transition to Operations (TTO) or hypercare phases within ERP programs. Demonstrated ability to build TTO strategies and frameworks from the ground up. Excellent analytical and problem-solving skills; able to connect technical and business perspectives. Strong interpersonal and communication skills. Comfortable working in fast-paced, high-ambiguity environments and collaborating across multiple workstreams. Prior experience in the Oil & Gas industry or large, asset-heavy organizations is an asset.

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