Parliamentary Guide Supervisor

2 days ago

North Census Division SK, Saskatchewan, Canada Library of Parliament | Bibliothèque du Parlement Full-time

Supervise Parliamentary Guides while delivering accurate interpretation and visitor services across Parliament's four locations. This role requires strong communication and people-management skills.

As an Interpretation Officer, Guide Supervisor, you will oversee daily tour operations and support a high-quality, inclusive visitor experience. You will coach staff, coordinate schedules, respond to inquiries, and deliver parliamentary programs. The position serves diverse audiences in client-facing settings.

Key Responsibilities:

  • Supervise, mentor, and support Parliamentary Guides daily
  • Coordinate tour schedules across four locations
  • Support recruitment and deliver guide training
  • Manage visitor inquiries and reservation requests
  • Deliver guided tours and interpretive programs

Requirements:

  • Post-secondary education related to position duties
  • Experience supervising, training, mentoring, and providing feedback
  • Client-facing heritage, tourism, or hospitality experience preferred
  • Experience managing competing time-sensitive priorities
  • Knowledge of Canadian Parliament and heritage interpretation

Apply supervisory, scheduling, communication, and interpretation expertise to support Parliamentary Guides and visitors across Parliament's service locations.