Hospitality-Focused Front Desk Agent
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Join the Front Desk team to provide exceptional hospitality and guest satisfaction. As a Front Desk Agent, you will thrive in a dynamic environment while ensuring financial accuracy and a warm welcome. Under the guidance of the Front Desk Manager, this role demands strong analytical skills and detail orientation. With a focus on guest interactions, you’ll manage administrative tasks related to arrivals and departures, ensure accurate cash handling, and efficiently assist with inquiries. Your proactive communication will enhance guest experiences, supported by a collaborative Front Desk team. Key Responsibilities:
- Greet guests warmly and manage their arrivals and departures
- Handle cash transactions and process secure payments
- Answer phone calls and direct inquiries appropriately
- Follow up on guest requests promptly and professionally
- Provide information about local attractions in collaboration with concierge
- Diploma in Hospitality Management is an asset
- At least one year in customer service
- Familiarity with hotel property management systems
- Proficiency in Microsoft Office Suite
- Excellent communication skills in French and English
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