Medical Services Coordinator

Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia. The Service Coordinator is the primary point of contact for responding to client inquiries and issues. This includes resolving all inquiries and issues and identifying root causes to ensure permanent resolution for assigned Clients. Provides secondary support for other Service Coordinators in their local "pool". Share this information with the leadership and client service team in order to strengthen our client relationships. Ensure clients are completely satisfied with the response and resolution to their inquiries and complaints. Research, respond and resolve complex client inquiries and issues such as information on import permits, refunds/amends, duty and tax calculations. Research, respond and resolve general inquiries such as how to complete import documentation, classification, billing/invoice, providing release information and other general questions. Respond to client issues and opportunities for improvement, including but not limited to: incorrect HS classification, slow release, incorrect billing codes or other invoicing concerns, missing paperwork, client process improvement needs. Process credits/rebills & determine write off/collection issues within prescribed guidelines and process B2 refunds or amends. Maintain up to date client and contact information and monitor client satisfaction based on information collected on the surveys. Other duties as assigned by management. A solid foundation of operating systems knowledge Proficient in Windows-based applications Be familiar with industry related websites to search for information to provide to clients WORK EXPERIENCE – MINIMUM REQUIRED Associates Degree or post-secondary education Customer First Focus Inclusion and Collaboration At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive. Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support.

We offer
competitive compensation, comprehensive benefits, and a transparent pay philosophy aligned with market data and job-related factors. The good-faith salary range for this position is $51,595
- 78,000 CAD . Actual compensation will be determined based on these factors and may vary accordingly. Diversity, Equity, and Inclusion at Livingston We know some candidates, especially women and people of color, may hesitate to apply unless they meet every requirement. Accommodations are available throughout the recruitment process for applicants with disabilities. In accordance with Ontario transparency requirements, t his posting is for an existing, currently available position. In accordance with Ontario transparency requirements, this posting is for an existing, currently available position.

Job Type
Full Time