RESOURCE SPECIALIST

Transform Lives. Build Stronger Communities

RESOURCE SPECIALIST (DATABASE CURATOR)

Website:

Position Type: Full-time - One Year Contract

Location: Canada

Application Deadline: October 12, 2026

Why Findhelp?

For over 60 years, Findhelp has been the essential bridge connecting people to the social, health, and community support they need. Every year, our work impacts millions:

• 300,000+ direct connections made via phone and chat

• 2,000,000+ digital visits across our web platforms

• 60,000+ community programs navigated across Ontario, New Brunswick, Newfoundland & Labrador, Manitoba, Saskatchewan, and beyond

We don’t just connect people to help in moments of need, but we turn rich community data into actionable insights that shape public policy and power local planning. When you build your career here, you’re not just taking a job, you’re strengthening the social safety net.

Life at Findhelp

• Work with Purpose: Direct, tangible impact on real human lives every day.

• Continuous Development: Generous support for skills training, workshops, and career advancement.

• Culture First: A supportive, collaborative culture built on psychological safety, organizational wellness, and shared success.

The Opportunity

The Resource Specialist is responsible for tasks that maintain the integrity and quality of the information in the database of community programs and agencies used to support the delivery of phone and web-based service to people in Ontario, New Brunswick, Newfoundland-and-Labrador, Saskatchewan and beyond. The successful applicant is an Information and Referral professional who brings best practices in the field to the Findhelp team. An additional objective of this position is to support the organization through resource dissemination and to contribute to projects and programs that support resource-related projects.

How You’ll Make an Impact

• A core function of this position is to maintain our Community Resource Databases. This involves researching and consulting with community organizations, agencies, stakeholders and governments to identify and gather suitable resources for inclusion in the database.

• Creating, entering and updating records through Content Management Systems while ensuring accuracy and accessibility, and according to recognized Information and Referral Standards including the 211 Human Services Indexing System (211HSIS).

• Proactively collaborating with community agencies, partners and colleagues to enhance information quality and processes for data requests, record updates, and to meet the needs of the public and 211 navigators.

• Raising Findhelp’s Information and Referral profile by representing Findhelp in professional development and community-based initiatives supporting the development of the Community Resource Database and making presentations detailing our Information and Referral practices.

• Keeping current with trends and issues in the field of Information and Referral in order to make recommendations for action related to the work at Findhelp.

• Ensuring professional development by attending training sessions and keeping aware of updates in the nonprofit sector.

• Assisting in the development of Information and Referral policies and procedures and performing queries of the Community Resource Database to assist in the development of reports.

• Other responsibilities as required to meet department and organizational goals.

What You Bring

• Excellent communications skills in English (writing, speaking, documenting, listening, and presenting)

• Excellent editorial skills demonstrated through copy editing, proofreading, rewriting, and research skills

• Experience with automated information systems; demonstrated experience with maintaining databases is an asset

• Demonstrated adaptability and flexibility within rapidly evolving work environment

• Ability to work with speed, accuracy and consistency to support tight deadlines

• Advanced organizational and time management skills

• Strong analytical skills; very detail-oriented

• Advanced computer skills (e.g. Microsoft applications, Internet research)

• Good relationship building skills

• Demonstrated ability to meet and exceed performance metrics (e.g., record verification rate targets)

• Strong team player and solutions focused problem-solver

• Able to work independently, prioritize, and take initiative

• Advanced French speaking and writing skills are strong assets

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