Claim Support Specialist

2 days ago
Toronto ON, Toronto Census Division, ON; Ontario, Canada Chubb Ltd. Full-time
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. The Claim Support Specialist will provide support and administrative assistance to the Claims Department. Contact is with both internal and external stakeholders, primarily with adjusters, brokers, insureds, and vendors. Fielding incoming calls, emails, and physical mail to the Claim Contact Centre which include general inquiries, processing of new claims reported and acting on items within authority. Providing initial guidance on new claims process and communicating to insureds expectations and future steps to be taken, as well as sending out acknowledgment letters. Acting as SME and main point of contact in managing the relationship with our offshore support team, Genpact, on a day-to-day basis. Providing claims updates on behalf of the department to underwriters, brokers, insureds, and vendors. Responding to daily task assignments from adjusters within the larger Claims Department to complete various administrative tasks, as assigned. Auditing daily financial processing results from each claim discipline to ensure claim files are properly documented and payments are in line with Chubb's best practices. Manually entering and verifying banking information received from insureds and claimants. Reviewing current processes for control/optimization opportunities Completion of post-secondary university or college program and/or equivalent experience required. fluency in both English and French is an asset. Exceptional customer service and interpersonal skills. Must possess an aptitude for technical, detail-oriented work. It is our policy to provide equal employment opportunities to employees and applicants based on job-related qualifications and ability to perform a job. If a selected applicant requests accommodation during the recruitment process, Chubb will consult with the applicant in order to provide suitable accommodation that takes into account the applicant's accessibility needs. Job Schedule Full time Regular or Temporary Regular Job Category Claims Support Business Unit Canada Legal Employer Chubb Insurance Company of Canada

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