Customer Service Front Desk Associate
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Elevate member experiences as a Front Desk Associate at Planet Fitness. Join our supportive team in a welcoming environment, ensuring every member feels valued and heard. As a Front Desk Associate, you will engage with members and guests to provide exceptional service. Your role focuses on maintaining the 'Judgement Free Zone®' by addressing inquiries, assisting with membership functions, and supporting fitness journeys. Strong communication and a positive attitude are vital for success. Key Responsibilities:
- Greet members and assist with their check-in
- Promote a supportive fitness environment on the floor
- Resolve member concerns and escalate to management
- Handle phone inquiries in a friendly manner
- Perform membership sign-ups and cancellations
- 6-12 months experience in customer service
- Must be 18 years or older
- Ability to pass a background check
- Willing to become CPR/AED Certified
- Basic computer proficiency
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