Bilingual Customer Care Specialist Remote
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Join Alphanumeric as a Bilingual Customer Care Specialist, delivering exceptional support to patients and healthcare professionals in the pharmaceutical industry. This fully remote role emphasizes English and French proficiency for effective communication across diverse stakeholders. In this fast-paced position, you'll be instrumental in enhancing the customer experience by answering inquiries and navigating technical assistance for diabetes, obesity, and other health issues. You'll support critical communication by identifying adverse events and documenting them accurately. A strong empathy and commitment to quality assurance are key. Key Responsibilities:
- Respond to inbound calls, chats, and emails professionally
- Assist patients and healthcare providers with inquiries
- Guide users through online platforms and content
- Document case notes in the customer relationship management system
- Identify and report potential adverse events
- Fluency in English and French is mandatory
- Minimum 2 years experience in pharma/biotech call center
- Ability to document and report complaints accurately
- Strong customer service and soft skills
- Familiarity with Salesforce and Vonage is preferred
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