Desktop Support Analyst

3 days ago

Burnaby BC, Greater Vancouver Regional District, BC; British Columbia, Canada Houle Electric Canada Full-time €50,000 - €65,000 Temporary
We believe in empowering communities through local projects that positively impact people's lives. We're a passionate group of people who love collaborating on innovative and challenging projects. This is a 1-year Temporary Fixed Term Contract based in Burnaby. The Desktop Support Analyst is a key member of the helpdesk team, the first point of contact for employees when they are looking for IT support. Houle enterprise applications include JDE Enterprise One, Microsoft CRM Dynamics, Microsoft SharePoint, Procore, and NetHelpdesk software. Serve as the first point of contact for employees seeking technical assistance over the phone or email Manage Help Desk tickets in a timely manner Setup, configure and maintain corporate equipment (workstations, printers) Set up user accounts Build an internal knowledgebase with technical documentation Maintain IT Equipment Inventory Manage the onboarding and offboarding process for the IT functions Minimum 2-3 years experience working in a technical helpdesk environment Post secondary education in computer science, information technology, or a related field A strong aptitude to pick up new technical skills We emphasize having a work-life balance – We embrace work-life balance and offer flexible work arrangements including hybrid work options for eligible roles, and a competitive vacation policy. Continuous development is a top priority – Whether you're looking for a corporate career or a career in the field, you are supported with access to tools and training for development and growth. We have many exciting project opportunities – With many projects on the go around BC, we're certain you will find countless ways to bring communities to life. Connection is key at Houle, from industry events to themed office gatherings, we never miss an opportunity to celebrate. Join us for our summer bbq’s, potlucks, charity fundraisers, community volunteering, and many more fun events A safe space for everyone – We celebrate diversity and are proud to be an equal-opportunity employer. We're committed to diversity and inclusion and strive to foster, cultivate and preserve a culture of belonging for all employees. As BC's leading electrical contractor and systems integrator, we believe in delivering safe, reliable power for the future. From hospitals and universities, to airports, shipping terminals and shopping centres, our electrical and technology professionals proudly provide innovative solutions that create value for our customers every day. Since 1944, we've been dedicated to our craft, committed to quality workmanship, and building teams that thrive. Driven by purpose and connected through collaboration, our focus on people guides our success in delivering some of the most exciting infrastructure projects in the province. As a certified Great Place to Work, recognized Best Workplaces for Women, and one of Canada's Best Managed companies, we have been recognized for our efforts in creating a safe and inclusive work environment. Let's chat throughout the hiring process and determine the best fit. #