Associé(e) bilingue aux services aux patients

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. Together, we thrive as we shape the future of health for patients, our communities, and our people. We are hiring a Bilingual Patient Services Associate (French/English) to support Patient Support Programs (PSPs) across Canada. This is an entry-level administrative and customer support role focused on data accuracy, patient enrollment, and communication with patients and healthcare providers. In this position, you will manage patient information, respond to inquiries, and support program operations to ensure timely, compliant, and high-quality service delivery. This is a fully remote position open to candidates residing in any Canadian province, with no travel requirements. Enter and maintain accurate patient and program data in internal systems. Support patient enrollment, onboarding, and case updates. Manage inbound and outbound communications (phone, email, fax) in both English and French. Verify patient and healthcare provider information for completeness and accuracy. Prioritize tasks and meet service-level timelines in a high-volume environment. Assist with reporting, data validation, and administrative tasks. Collaborate with internal teams to ensure seamless patient support delivery. Saisir et maintenir avec exactitude les données des patients et des programmes dans les systèmes internes. Soutenir les activités d’inscription, d’intégration et de mise à jour des dossiers des patients. Gérer les communications entrantes et sortantes (téléphone, courriel, télécopieur) en français et en anglais. Vérifier l’exactitude et l’intégralité des renseignements sur les patients et les professionnels de la santé. Établir les priorités et respecter les délais de service dans un environnement à volume élevé. Participer à la production de rapports, à la validation des données et à diverses tâches administratives. High school diploma or equivalent. ~1 year of experience in customer service, administration, data entry, or a related field. ~ Fluency in both French and English (written and verbal) is required. ~ Strong data entry and computer skills (e.g., MS Office, CRM systems). ~ Ability to work independently in a remote environment. Diplôme d’études secondaires ou l’équivalent. De 0 à 1 an d’expérience en service à la clientèle, en administration, en saisie de données ou dans un domaine connexe. Maîtrise du français et de l’anglais, tant à l’oral qu’à l’écrit, obligatoire. Excellentes compétences en saisie de données et en informatique (p. ex., Microsoft Office, systèmes CRM). Capacité à travailler de façon autonome dans un environnement de travail à distance. Experience in a call centre, healthcare, or Patient Support Program (PSP) environment. Familiarity with medical terminology and the Canadian healthcare system. Experience supporting patients, healthcare providers, or other customer groups in a service-oriented environment. Expérience dans un centre d’appels, dans le domaine de la santé ou au sein d’un Programme de soutien aux patients (PSP). Expérience dans le soutien aux patients, aux professionnels de la santé ou à d’autres groupes de clients dans un environnement axé sur le service. Fully remote position available to candidates located anywhere in Canada. No travel required. Desk-based role requiring extended computer and telephone use. Candidates must be available to work scheduled shifts within these hours.
Must maintain a private and secure workspace that supports confidentiality and compliance requirements. Poste principalement de bureau nécessitant une utilisation prolongée de l’ordinateur et du téléphone. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. ~ Equal Opportunity and Diversity McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disabil