Internal Program Manager, Artificial Intelligence

For over 40 years, LGI Healthcare Solutions has built software that healthcare organizations depend on. AI is now at the heart of that work — not as a destination, but as the engine behind our next generation of mission-critical solutions and our enduring mission: helping healthcare organizations perform at their best. We'relooking for exceptional people who are passionate about technology, relentless in their standards, and driven to push what's possible further. For over 40 years, LGI Healthcare Solutions has built software that healthcare organizations depend on. AI is now at the heart of that work — not as a destination, but as the engine behind our next generation of mission-critical solutions and our enduring mission: helping healthcare organizations perform at their best. We'relooking for exceptional people who are passionate about technology, relentless in their standards, and driven to push what's possible further. Internal Program Manager, Artificial Intelligence The Internal Program Manager, Artificial Intelligence coordinates the adoption and day‑to‑day operations of AI platforms and tools used internally (e.supports teams with initiatives and the implementation of approved practices; serves as the single point of entry for internal AI requests; and manages the platform usage model, including groups, distribution, usage limits, and budgets. The incumbent connects teams, ambassadors, and decision‑making bodies to promote the effective and responsible use of AI. Maintain existing directories and drive the development of the internal AI practices and use‑case directory; Maintain the inventory of internal AI platforms, tools, and use cases (business area, business owner, and risk level assigned by AI governance), in collaboration with IT and AI Governance.
Report to AI Leadership and AI Governance on the application of approved practices, observed gaps, and usage trends.
Build and maintain regular relationships with the various areas of the organization to understand AI uses, needs, and pain points.
Ensure operational coordination of the AI Ambassadors Committee, follow up on its initiatives, and facilitate the flow of information.
Recommend practices and implementation guides; support teams in improving how they use AI.
Foster a regular cadence of internal AI communications, coordinate communications with ambassadors who contribute to the content, and maintain targeted monitoring of AI tools and practices.
Escalate situations involving risk or requiring arbitration to the appropriate stakeholders.
Communicate new policies, standards, and approved practices through AI ambassadors and managers, and ensure they are understood.
Gather feedback from users and ambassadors on policies, practices, and learning resources, and bring it forward to AI Governance and Learning Leadership.
Identify AI literacy needs by role, for both effective and responsible use, and communicate them to Learning Leadership.
Explain AI concepts, issues, and developments in clear, accessible language for users across all business areas through guides, FAQs, learning capsules, and demonstrations.
Design and produce presentations, documents, and other communication materials for users, managers, and leadership.
Facilitate information sessions, demonstrations, and practice-sharing sessions for teams and AI ambassadors.
New request‑management process: Implement and operate the new AI request‑management process.
Serve as the single point of entry for all internal AI requests; route them to the appropriate bodies, including the AI Lab when experimentation is required; Apply established intake criteria, including business owner, intended use, and data involved, to ensure requests are complete before they are routed.
Route requests in accordance with established escalation paths and decision rights, based on the level of risk and type of request.
Define and maintain the distribution model, groups, usage limits, and usage budgets for approved internal AI platforms, and monitor their use.
Collaborate with IT, Security, AI Governance, and AI Leadership on groups, feature access, usage limits, and usage budgets.
Contribute to the periodic review and potential retirement of platforms and features by providing usage and adoption data.
Receive and document reports of incidents or risk situations related to AI use; route them to the appropriate stakeholders—Security, AI Governance, Legal, or Human Resources, as applicable—and follow each case through to closure.
Monitor compliance with usage policies and approved practices, and report gaps to AI Governance.
Document lessons learned from incidents and gaps, and incorporate them into implementation guides.
Bachelor’s degree in a relevant discipline, such as information technology, business administration, communications, data science, or a related field; Approximately 6 to 10 years of relevant experience in technology adoption, digital‑tool operations, cross‑functional coordination, or a relate