Senior SaaS Customer Success Manager
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Key Responsibilities
Guide onboarding, implementation, setup, and integration support Manage relationships across a portfolio of up to 100 customers Monitor usage data, account health, and customer success metrics Support contract renewals and identify expansion opportunities Advocate customer feedback across product, marketing, sales, and support
Requirements:
Three or more years of relevant customer success experience Experience working in a SaaS environment Experience supporting enterprise or tier one customers Experience using HubSpot or another CRM Strong communication, problem-solving, and prioritization abilities Apply customer success planning, SaaS knowledge, and relationship management to help Minga customers achieve meaningful outcomes. #J-18808-Ljbffr
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