Operations Research Optimization Engineer
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This engineer works in Miratech's Workforce Management product stream. You will design optimization models for forecasting, scheduling, staffing, coverage management, and resource allocation. The work combines algorithm design, software engineering, and collaboration with Product, architects, engineering teams, and workforce experts.
Key Responsibilities
Research optimization models for contact center workforce planningImplement schedule optimization using OR-Tools and CP-SATBuild production-grade solver services within the WFM platformDefine schedule quality metrics and production monitoringValidate algorithm performance, scalability, and accuracyRequirements:
Six or more years designing production optimization solutionsExperience with OR-Tools or comparable optimization solversStrong linear, integer, or stochastic programming foundationWorkforce or resource scheduling experienceProficiency in Java, Python, or C++Build Miratech's workforce optimization capabilities through constraint programming, mathematical modeling, and production-ready software engineering.
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