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Account Manager

1 month ago

Vancouver, British Columbia, Canada Stone Tile International Full time

Position: Account Manager

Reports to: Chief Operating Officer

Schedule: Monday-Friday, 8:30AM-5:00PM

Pacific Stone Tile is a premier luxury brand known for its exquisite products and exceptional customer service. Our showroom showcases a curated selection of high-end goods, offering an exclusive shopping experience for discerning clients. We are seeking an experienced and dynamic Account Manager to lead our team and maintain the highest standards of excellence.

Celebrating our 30th anniversary in 2022, we are North America's leading fashion house of natural and manufactured tiles, stone and wood. With over 160 employees and showrooms across major Canadian cities such as Toronto, Montreal, Vancouver and Calgary, we are seeking to improve our international reputation as a luxury design firm for the architects and designer community as well as discerning residential customers to redefine their spaces to transcend the ordinary.

Who are you?

The Account Manager is the primary point-person responsible for collaborating with internal and external stakeholders to ensure projects are delivered on time, within budget, and according to specifications. To achieve these important goals, the Account Manager will work with the client and other stakeholders to define project requirements, acquire project resources, and will oversee the project for end to end. Efficient delivery of project deliverables, clear communication of expectations, and upward reporting to Senior Management are critical tasks that must be performed throughout each project's lifecycle. An Account Manager must view each job as if it was their own, just like any sales rep.

1. Client Relationship Management:

· Build and maintain strong, long-term relationships with clients (retailers, contractors, builders, architects, etc.).

· Serve as the primary point of contact for key accounts, addressing inquiries, complaints, and issues in a timely manner.

· Conduct regular follow-ups with clients to ensure satisfaction with products and services.

· Think critically and analyze each job to foresee and any problems

2. Account Management:

· Collaborate with project teams to ensure timely and efficient delivery of flooring solutions, and product deliveries when necessary.

· Coordinate with internal teams (logistics, production, customer service) to manage client projects and resolve any operational issues.

· Place orders and assist with quotations as required

· Place Purchase Orders and follow up on factory orders

· Track 'Red File Order' projects with tight deadlines

3. Reporting and Documentation:

· Prepare sales forecasts, reports, and performance metrics for management review.

· Maintain accurate and up-to-date records of client interactions, contracts, and transactions.

· Collaborate with Shipping regarding inventory and product arrival (containers)

· Act in a timely manner with regards to discontinued products (ensuring clients and sales reps are aware right away

What type of experience and skills do you have?

· Proven 5-7 experience in sales, account management, or customer service, preferably within the flooring, construction, or building materials industry.

· Strong understanding of various flooring products, installation processes, and industry standards.

· Excellent communication and negotiation skills.

· Ability to manage multiple accounts and prioritize tasks effectively.

· Proficiency in CRM ( P21 preferably), Monday.com software and Microsoft Office Suite.

· Highly effective negotiation and conflict resolution skills.

· Able to successfully prioritize tasks and projects.

· High level of critical and logical thinking, analysis, and/or reasoning to identify underlying principles, reasons, or facts.

· Able to work efficiently as a part of a team as well as independently.

Core Competencies

  • Excellent communication skills, written and oral
  • Customer focus
  • Impeccable organizational skills
  • Adaptability and flexibility
  • Attention to detail and patience
  • Teamwork
  • Accountability and dependability

Why Stone Tile?

Our attitude, approach and entrepreneurial spirit sets us apart from our competitors. We know our success comes from our people and we place a high emphasis on their wellbeing.

Stone Tile is rapidly growing as a company and we believe all members of our family should do the same. We care about our employees, which is why we believe in personal and professional growth and will work diligently to provide the support needed for you to reach your goals.

Perks and Benefits

  • Flexible paid time off- float and sick days are provided annually
  • Frequent team outings and companywide events including long weekends BBQs, Employee Appreciation Day, games night, bagel breakfast, holiday party and many other events put together by our social committee
  • New parent benefit bonus
  • Free parking
  • Employee Referral Bonus
  • Milestone Service Award
  • Commitment to professional growth

Stone Tile is an equal opportunity employer and welcomes applications from all interested parties. Accommodations for job applicants with disabilities are available on request. To request any accommodations, please specify in your application.

We thank you for your interest, however, only those candidates selected for an interview will be contacted. No agencies please.