Bilingual Hotel Front Desk Agent
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Deliver bilingual guest service at Hilton Garden Inn Montréal Centre-Ville through attentive communication, accurate check-ins, and confident problem resolution. Work in Montréal with international clientele.
As a Front Desk Agent, you will welcome guests and manage check-ins, check-outs, reservations, modifications, and cancellations. The role requires French and English communication, active listening, organization, and attention to detail. You will provide hotel, facility, city, and local attraction information while supporting smooth front desk operations.
Key Responsibilities:
- Warmly welcome guests and anticipate their needs
- Process check-ins, check-outs, reservations, and cancellations
- Secure payments and verify guest billing
- Handle requests, concerns, messages, and unresolved issues
- Explain hotel amenities, services, hours, and Montréal attractions
Requirements:
- Excellent French and English verbal communication skills
- At least one year of customer service experience
- Strong organization, detail, and interpersonal skills
- Empathetic listening and independent problem-solving abilities
- Flexible availability for varied shifts and weekends
Use bilingual communication, active listening, and front desk expertise to support guests at Hilton Garden Inn Montréal Centre-Ville.
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