Director Client Onboarding Commercial Banking
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Key Responsibilities
Lead and coach a high-performing Client Onboarding & Service team Manage client and team escalations promptly and professionally Partner with sales and relationship management on client solutions Oversee accurate onboarding and service execution Identify improvements through trends, feedback, and root cause analysis
Requirements:
Experience leading diverse, inclusive, high-performing teams Significant experience in onboarding, service, relationship management, or operations Commercial Banking or treasury experience strongly preferred Understanding of procedures, controls, risk management, and compliance Fluency in French and English, with a business-related degree Bring bilingual leadership, client service expertise, and operational judgment to CIBC’s Commercial Banking onboarding team in Montreal. #J-18808-Ljbffr
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