Client Service Specialist at Manulife
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Elevate client experiences as a Client Service Specialist with Manulife in Waterloo, Ontario. This hybrid role requires Group Benefits experience and strong stakeholder management skills. As a vital member of the AdminAdvantage team, you'll oversee client benefits administration for strategic accounts. Your expertise in Group Benefits will be essential in managing complex client relationships while driving operational efficiency. In this role, you will be instrumental in ensuring exceptional service delivery for clients and their members. Key Responsibilities:
- Manage the client benefits administration experience end-to-end
- Serve as the primary contact for service-related inquiries
- Monitor and improve client-specific milestones and efficiencies
- Collaborate with various teams to support service innovations
- Handle incident management and resolution for escalated issues
- Proven experience in Group Benefits administration
- Background in finance or insurance industry
- Strong proficiency in Office 365 tools
- Effective communication skills and leadership abilities
- Analytical mindset focused on problem-solving
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