D365 CE Solutions Specialist

4 weeks ago

Montréal QC, Canada R2 Global Full time

Job Description My client is seeking a Dynamics 365 Solutions Specialist who will act as the internal functional and technical owner of the Microsoft Dynamics 365 CRM platform. This role is ideal for someone who thrives at the intersection of business process optimization, functional solution design, and Power Platform automation—turning complex requirements into streamlined, scalable CRM capabilities.
You will join a collaborative and growing team responsible for elevating the organization’s CRM maturity, reducing dependency on external developers, and building internal expertise across Dynamics 365 and the Power Platform. If you enjoy designing intuitive user experiences, building low-code automations, and owning CRM governance end-to-end, this is a perfect fit.

Bilingual French/English strongly preferred.

CRM Platform Ownership & Configuration
Lead functional and technical configuration of Microsoft Dynamics 365 CRM.
Partner with business stakeholders to translate requirements into scalable CRM solutions.
Oversee and validate all third-party development to ensure compliance with data governance standards.
Ensure platform stability, performance, usability, and long-term scalability.

Integration & Data Quality
Support integrations between CRM and ERP (Business Central), marketing tools, analytics platforms, and other systems.
Maintain data accuracy, integrity, and alignment across business processes.
Collaborate with IT vendors and internal teams to support continuous improvement and system evolution.

Governance, Controls & Lifecycle Management
Uphold data governance standards and CRM best practices.
Document change controls, configuration decisions, and platform lifecycle processes.
Provide hands-on user support, training, and enablement to drive adoption.

Serve as the technical liaison with external vendors and integrators.
Participate in IT & Data Steering Committee meetings to shape CRM strategy and platform roadmap.

Technical Requirements
~2+ years of experience configuring Microsoft Dynamics 365 CRM.
~ Working understanding of REST API integrations, Azure Logic Apps, and cross-platform data flows.
~ Bachelor’s degree in Computer Science, Information Systems, or equivalent hands-on experience.
Microsoft certifications such as:
Dynamics 365 Customer Engagement Functional Consultant Associate
are an asset.

Strong communicator able to work with both technical and non-technical stakeholders.
A challenging and exciting role within an international, multicultural environment.
~ 4 weeks of vacation per year.
~Company-issued iPhone with TELUS Health virtual care.
~ Health insurance coverage starting on Day 1.
~ Monthly wellness account for enhanced work-life balance.

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