Content Strategist

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student‑centric experience – and deliverimproved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies. And most importantly, by giving customers a platform that is easy, flexible, and smart.
D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally. While we use AI tools internally to streamline tasks like meeting notes, summaries, and administrative work, these tools never rank resumes, make hiring decisions, or influence candidate evaluations. We are seeking a Content Strategist with a passion for localization and technical writing to join our team. As part of our team, you’ll help craft and manage content strategies that are user‑centric, culturally relevant, and technically accurate. Your collaboration with cross‑functional teams and focus on user experience will contribute significantly to the overall success of our products and customers. This role is based out of D2L's Kitchener office (hybrid) or within Canada (remote). Note this role is a 12 month contract. Plan and create multi‑lingual content strategies in collaboration with cross‑functional teams. Produce high‑quality, persona‑specific documentation that meets applicable writing and information architecture standards. Create accessible gifs and video tutorials to help end‑users succeed in their daily tasks. Develop, conduct, and track usability tests with internal/external stakeholders. Engage with internal and external stakeholders to address multi‑lingual content gaps. Assist in developing and implementing content strategies for global audiences. Assist in developing and implementing the use of AI to enhance the documentation and process quality. Contribute to the creation and management of style guides, glossaries, and templates to ensure consistency across all content. Conduct content audits to identify gaps, redundancies, and opportunities for improvement. Collaborate with translators and regional teams to adapt content for different languages and cultures. Review and QA localized content to ensure accuracy and cultural relevance. Technical Writing and Documentation Write, edit, and organize technical content such as release notes, FAQs, help topics, blog posts, how‑to video tutorials, and other media. Work closely with developers, product managers, and UX designers to ensure content meets technical and user requirements. Work with cross‑functional teams to align content with business objectives and user needs. Assist in presenting content strategies and findings to stakeholders. Provide input on content design and structure to enhance user experience. Performance Tracking and Improvement Use analytics tools to measure the effectiveness of localized and technical content. Gather feedback from users and stakeholders to refine and optimize content. Stay informed on industry trends and best practices in content strategy, localization, and technical writing. Bachelor’s degree, technical writing certificate, or equivalent work experience Experience in using version control tools such as GitHub Experience working with XML‑based documentation publishing software, such as MadCap Flare SDL Trados, MemoQ), content and learning management systems (CMS and LMS) Understanding of SEO principles and analytics tools (e.g., Excellent project management skills and attention to detail The annualized base salary offered is determined by each candidate’s relevant knowledge, skills, education, training and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and industry. As part of the total compensation at D2L the role may be eligible for additional benefits including a Wellness Subsidy, Equity Grants, Variable Incentive, and more. 57,000 — $80,000 CAD We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop English (auto‑generated) English (auto‑generated) CC Quality Auto CC/subtitles Off Learning and Growth opportunities ~ Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program ~Social Events ~ Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices. We are an equal opportunity employer that hires and attracts talent regardless of age, race, creed, color, religion, national origin, ancestry, marital status, affectional or sexual orientation,