Remote Senior Account Manager

About Northern

At Northern, we thrive at the intersection of technology, marketing, and analytics. Our team delivers exceptional client experiences using innovative solutions and advanced analytics. We value collaboration, strategic thinking, and operational excellence.

Since our founding in 2015, Northern has grown into a team of 200+ digital experts, receiving multiple recognitions in employee engagement from Great Place to Work® Canada, including Best Workplaces™ for Inclusion, Women, Mental Health, Hybrid Work, and more.

What We’re Looking For

We are currently seeking a highly motivated Senior Account Manager to join our Account Management team, and serve as the digital transformation lead and trusted strategic partner for a diverse portfolio of enterprise clients across commercial (retail, professional services, manufacturing, pharma, finance) and public sectors (government and adjacent, healthcare, higher education, nonprofit). You will own multi-year roadmaps, value realization, and executive alignment – while driving year-over-year revenue expansion through renewals, upsell/cross-sell, new solution adoption, and expanded services.

You’ll lead end-to-end strategic account management: build and manage C‑suite relationships, run QBRs/ABRs, create data-driven account plans and forecasts, and shape complex solutions through discovery, scoping, proposals/SOWs, RFPs, pricing, and negotiations. You’ll also partner across cross-functional teams to align priorities, manage dependencies and risks, and deliver roadmap milestones on time and on budget—driving measurable outcomes.

Our ideal candidate thrives in a fast-paced consulting environment, is proactive and commercially minded, and brings executive presence, strategic thinking, and actionable insight to every conversation. Experience with Adobe Experience Cloud (AEM/Adobe Commerce) and Acquia/Drupal is strongly preferred; the ability to quickly learn and advise on evolving digital ecosystems is essential.

This role carries quarterly revenue targets and high autonomy. You’ll onboard new clients, expand existing relationships, and collaborate closely with PMO, Delivery, Sales, and partner alliances to accelerate client growth and digital maturity.

Full‑time remote is available nationally. Our Connected Workplace Program gives you the option to choose a remote, hybrid, or in-office workspace (in Ontario, Canada preferred for in-person connection from time to time)

Benefits of Becoming a Northerner

In exchange for your talent and expertise, Northern is committed to providing:

• Benefits plan, including a Health Spending Account
• Wellness Program & LifeWorks EAP
• Fitness Reimbursement Program
• Vet Care Program
• RRSP Matching
• Profit-Sharing Performance Bonuses
• Endless Professional Growth Opportunities
• Delicious Meals & Company Social Events
• Free Onsite Parking
• Referral Bonus Program
• Flexible work environment – so you can work where & when you work best
• Allowance to help set up home office

Just to name a few…

Duties & Responsibilities

• Serve as the client’s digital transformation lead and trusted strategic partner—owning the multi‑year roadmap, value realization, governance, and executive alignment.
• Own account growth and P&L outcomes: drive YoY revenue expansion via retention, renewals, upsell/cross‑sell, new solution adoption, and expanded services; build data‑driven account plans, pipeline, and forecasts.
• Build and manage executive stakeholder relationships; lead strategic conversations and position Northern as a long‑term transformation partner vs. transactional vendor.
• Develop strategic engagement plans informed by industry trends, platform roadmaps, and analytics; translate insights into initiatives that advance digital maturity and measurable business outcomes.
• Lead solution shaping and commercial negotiations: discovery, scoping, proposals/SOWs, pricing, contracting; own RFP responses and persuasive pitch presentations to shape and close complex solutions.
• Conduct QBRs/ABRs to report on KPIs/ROI, align on roadmap priorities, and inform next‑phase growth initiatives.
• Partner across cross‑functional teams to align priorities, manage dependencies and risks, and deliver roadmap milestones on time and on budget—driving measurable outcome