Manager - Information Technology

Manager - Information Technology

About PSPSync

PSPSync Limited is a dynamic and growing provider of Patient Support Program (PSP) services, delivering innovative, technology-enabled solutions that simplify access to therapies for patients across Canada. We partner closely with healthcare providers, pharmacies, and pharmaceutical manufacturers to deliver patient-centric programs that improve outcomes while maintaining the highest standards of privacy, security, and compliance.

Position Summary

The Manager, Information Technology is responsible for leading technology workstreams and delivering strategic technology initiatives that support pharmaceutical manufacturers, Patient Support Programs (PSPs), and internal business operations.

This role serves as a key technology partner for clients and internal stakeholders, leading the implementation of new software applications, technology-enabled business processes, system enhancements, and technology components of new Patient Support Program launches. The Manager, Information Technology will oversee projects from requirements gathering and solution design through implementation, testing, change management, launch, and post-implementation support.

As a client-facing technology leader, this position is responsible for translating business and client requirements into practical technology solutions while ensuring projects are delivered on time, within scope, and in accordance with organizational, privacy, security, and regulatory requirements.

Key Responsibilities

Technology Project Leadership & Delivery

• Lead technology workstreams for strategic client and organizational initiatives from planning through implementation and stabilization.
• Manage technology components associated with the launch, expansion, transition, and enhancement of Patient Support Programs.
• Lead the implementation and integration of new software applications, platforms, and technology solutions.
• Develop project plans, timelines, milestones, dependencies, risks, and deliverables for assigned technology initiatives.
• Coordinate activities across internal teams, clients, software vendors, implementation partners, and other external stakeholders.
• Identify project risks, issues, and dependencies and develop appropriate mitigation and escalation strategies.
• Ensure technology projects are delivered according to established scope, timelines, quality standards, and business requirements.
• Provide regular project status reporting and communicate key decisions, risks, issues, and accomplishments to stakeholders.

Client & Stakeholder Management

• Serve as a primary technology contact for pharmaceutical manufacturer clients on assigned projects and initiatives.
• Lead client-facing technology discussions, requirements-gathering sessions, project meetings, solution reviews, and implementation updates.
• Translate complex technical concepts into clear business language for clients and non-technical stakeholders.
• Partner with clients to understand business requirements, operational objectives, reporting needs, workflows, and technology expectations.
• Build effective relationships with client technology teams, program stakeholders, vendors, and internal business leaders.
• Manage stakeholder expectations and ensure timely communication regarding project scope, timelines, risks, changes, and decisions.

Business Analysis & Solution Design

• Facilitate discovery sessions to identify and document business, functional, technical, integration, and reporting requirements.
• Evaluate existing processes and identify opportunities to improve efficiency, automation, data quality, user experience, and scalability through technology.
• Translate business requirements into functional specifications, workflows, system configurations, and implementation requirements.
• Collaborate with technical teams and vendors to assess solution feasibility and recommend appropriate technology approaches.
• Ensure technology solutions support operational requirements while maintaining appropriate security, privacy, compliance, and data-management standards.

Software Implementation & Systems Management

• Lead or coordinate system configuration, integrations, data migration, testing, validation, deployme