Full-Time Customer Service Sales Representative

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot. Sales Specialists support three primary store priorities: Customers First, In Stock, and Store Appearance. Sales Specialists support Customers First by providing fast, thorough, and friendly service to customers. Sales Specialists interact with customers by welcoming them to the store, assessing their needs, locating merchandise, providing information on products and services, and making purchasing recommendations. Sales Specialists support In Stock initiatives by assessing stock levels and performing light pack down and pack out activities as needed. Sales Specialists support the Store Appearance priority by ensuring products are displayed and signed, cleaning shelves, and removing debris from aisles and showrooms to promote a shopping environment that is appealing. By supporting these three priorities, Sales Specialists drive sales to support department and store goals. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager On Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. Support Customers First Priority: Actively seek out customers, offer a friendly greeting, smile and make eye contact Help customers locate merchandise Ask customers open ended questions and listen to responses about their projects and product needs Describe features and benefits of merchandise as well as steps involved in completing projects Demonstrate expert product and services knowedge in answering customer questions Be the customers' expert on special orders and installed sales Perform basic customer services including cutting keys and rope and mixing paint Thank customers for shopping at Home Depot Support In Stock Priority: Maintain showroom in stock position by working with MET and Supervisor to get samples in stock Support Store Appearance Priority: Maintain showroom integrity and assist with minor resets, cross-merchandising as necessary Drive Sales: Know store sales goals and set personal goals to support store results Serve as expert on showroom products in given department Provide advanced product knowledge of other categories in department to customers Sell the whole project by suggesting related items and services to purchase that supplement a customer's merchandise or project needs Develop knowledge of competitor pricing, and makes decisions on markdowns to satisfy customers Follow up on job quotes to complete the sale Promote Home Depot credit initiatives to customers Promote services offered at the Special Services Desk, Tool Rental and Pro Desk Associates may encounter an uneven walking surface due to temporary cracks in the floor Associates may be exposed to external weather conditions, drafts and interior temperature changes, and slippery floors Associates may handle merchandise, supplies, and tools with sharp edges or that contain hazardous materials Travel

Requirements:
~ Typically requires overnight travel less than 10% of the time. Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds). Responding to public address system announcements, including customer services calls, pages, and general information Moving around the store and be able to assist customers 2 plus years Retail, Specialty Retail, Outside Sales or Trade Experience ~ Certified Kitchen Designer; National Council for Interior Design Qualification Certified ~ Licensed Contractor ~2 plus years experience as Sales Associate in specific department and completion of all curriculum for that department The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Minimum Years of Work

Experience:
~Preferred Years of Work

Experience:
~ No additional years of experience Know store sales goals and set personal goals to support store results Serve as expert on showroom products in given department Provide advanced product knowledge of other categories in department to customers Sell the whole project by suggesting related items and services to purchase that supplement a customer's merchandise or project needs Develop knowledge of competitor pricing, and makes decisions on markdowns to satisfy customers Follow up on job quotes to complete the sale Promote Home Depot credit initiatives to customers Promote services offered at the Special Services Desk, Tool Rental and Pro Desk