Student Enrolment Services Advisor
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Advise University of Calgary students on registration, financial aid, and records as a full-time regular Enrolment Services Advisor. Support high-volume inquiries across campus.
Working in the Office of the Registrar, you will provide student-facing advising across admission, registration, fees, loans, awards, exams, transcripts, and convocation. You will uphold university regulations, policies, and compliance while applying critical thinking to referrals and complex inquiries. Collaboration with campus staff and stakeholders supports accurate student advising and student success. The position reports to the Manager, Enrolment Services Operations.
Key Responsibilities:
- Advise students on admission, registration, fees, loans, and awards
- Troubleshoot course registration and provide appropriate referrals
- Explain financial accounts, payments, refunds, credits, and debits
- Process student payments, fees, records, and electronic documentation
- Develop subject expertise and support team training initiatives
Requirements:
- Related post-secondary credential; bachelor's degree preferred
- Three years of directly related advisory experience
- One year in a post-secondary registrar's office
- PeopleSoft, Banner, or similar student administration systems experience
- Strong communication, listening, judgment, and troubleshooting skills
Bring student advising, registration support, financial account investigation, and policy knowledge to University of Calgary Enrolment Services.
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