Call Centre Agent

An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges. We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions. Primary responsibility is to provide exceptional customer support and assistance to drivers and clients who are experiencing over the road breakdowns in both French and English. Serve as the first point of contact, handling incoming calls, emails, and messages, and efficiently addressing breakdowns. Role includes accurately documenting and prioritizing service requests, coordinating with field service teams and mechanics, and ensuring timely resolution. The secondary responsibility is to review and enter vendor maintenance invoices into the database.

Location:
490 Lucas Avenue, Winnipeg, Manitoba / remote is an option Night shift 7:00pm – 7:00am, 4 nights on / 4 nights off Provide Customer Service to drivers and operations staff located all over Canada Keep records of all conversations in database, enter the result of each communication into the Transman software and perform necessary follow-ups Identify customers’ needs, clarify information, and provide solutions and/or alternatives Communicate all customer requests and needs to appropriate team members Works in conjunction with all Maintenance Administrative Staff to ensure timely entry of vendor repair orders and audits performed as required. Maintains positive relationships with all departments and provides recruiting and retention support across the organization. High school diploma ~ Previous call centre experience ~ Must be an active listener and help resolve customer inquiries ~ proven ability to clearly articulate information in English to all demographics by telephone. ~ Ability to multi-task and be flexible with the company’s ever changing needs ~ Intermediate proficiency with computers including Microsoft Office and web based applications preferred ~ Minimum keyboarding skills of 35 wpm and 5,000 keystrokes per hour ~ Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values. Perks
- discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together. We give back to the communities in which we operate by volunteering and donating to local charities. Trucking HR has announced that Canada Cartage has again been selected for the 8th year in a row, as one of Canada’s Top Fleet Employers. This serves to reinforce Canada Cartage’s reputation as an employer of high quality. We’ve been acknowledged by Forbes 2023, as one of Canada’s Best Employers for Diversity We are determined in meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. Before you start with us, we will conduct a criminal record check, verify your education, and check your references. Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women. Employment type Full-time Job function Customer Service Industries Transportation, Logistics, Supply Chain and Storage Sign in to set job alerts for “Call Center Representative” roles. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #