Director of Delivery Operations

Precision Parcel & Package Deliveries is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace. We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals.
If you require an accommodation at any stage of the recruitment process, please contact us at accessibility@challenger.Precision Parcel & Package Deliveries Company Profile:
Precision, part of the Fastfrate Group is a national Final Mile delivery leader. We Cover Canada with reliable, customer focused final mile solutions for homes and businesses every day.
Leveraging advanced technology, optimized routing, and a customer first approach, our team ensures packages are delivered accurately, efficiently, and on time.
Precision offers a dynamic, fast-paced environment ideal for individuals who are energized by meaningful work, exceptional service, and the satisfaction of seeing immediate results.
A culture that encourages new ideas and continuous improvement
A competitive total-rewards package, including group benefits and a company-sponsored retirement savings plan
Support for professional memberships, training, and certifications
In this role, you will contribute directly to the success of our customers, our operations, and the Fastfrate Group as a whole. The Operations Supervisor is responsible to lead and optimize daily sortation and dispatch operations by managing staff, ensuring timely and accurate deliveries, resolving service issues, and supporting continuous improvement and compliance across logistics functions.
Hours of Work:  Sunday to Wednesday, 1:00pm-11:00pm (4 days, 10 hours/day)
On-Site
Employment Status: Full-Time
Oversee daily sortation and dispatch operations to ensure accuracy and timely delivery of shipments.
Lead and manage sortation associates and delivery drivers to maintain high performance standards.
Conduct daily safety inspections and enforce compliance with safety protocols.
Monitor and manage sorter labor hours to maintain Parcels Per Hour (PPH) targets and optimize operational efficiency.
Strategically optimize route assignments based on demand, vehicle capacity, and performance metrics.
Track delivery progress, proactively address service issues, and resolve customer complaints.
Manage return shipments, cancellations, and resolve delivery discrepancies effectively.
Ensure strict adherence to company policies and regulatory compliance standards.
Prepare and submit comprehensive dispatch, wash, and End-of-shift reports to senior management.
Collaborate cross-functionally with transportation, customer service, and inventory teams to enhance operational workflows.
Provide operational support to the Terminal Manager and contribute to strategic planning and decision-making processes.
Bachelor’s degree, diploma, or certificate in Business, Logistics, Supply Chain, or related trade, with 2+ years of operations supervision experience.
Strong leadership, organizational, and problem-solving skills, with proficiency in logistics software and reporting tools.
Knowledge of safety regulations, compliance standards, and ability to manage cross-functional teams effectively.
Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Skilled in word processing and email management
Comfortable navigating MS Windows operating system
Shift work includes early mornings, evenings, and weekends.
If you’re interested in joining our team, please submit your application through our online career portal. Disclaimer: We use some technology-based tools, which may include artificial intelligence (AI), to support application screening;