Customer Success Manager at Veriforce

1 week ago

Calgary AB, Calgary Census Division, AB; Alberta, Canada Veriforce Full-time

Pursue a career at Veriforce as a Customer Success Manager in Calgary, Canada. This role is crucial for managing key clients and ensuring satisfaction through proactive account strategy. As a permanent member of the Sales department, you will be responsible for developing strong client relationships and acting as a trusted consultant. Your responsibilities will include assessing account health and proposing upsell solutions to increase revenue. This unique position merges customer service skills with business insight. Key Responsibilities:

  • Maintain relationships and improve client loyalty
  • Offer strategic advice based on industry trends
  • Effectively manage account satisfaction and resolve issues
  • Serve as main contact for assigned accounts
  • Collaborate with internal teams for seamless support
Requirements:
  • 2–5 years in customer relationship or service roles
  • Outstanding communication skills for diverse clientele
  • Results-driven with strong analytical abilities
  • Understanding of compliance management as an asset
  • Familiarity with relevant platforms is a plus
Utilize your skills to enhance customer experiences and drive results at Veriforce. #J-18808-Ljbffr