Bilingual Service Desk Analyst Ottawa
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Join DXC Technology as a bilingual Service Desk Analyst in Ottawa, providing vital helpdesk support for client applications and IT equipment. This onsite role requires expertise in troubleshooting and customer service delivery. DXC Technology is actively seeking a bilingual team member to deliver helpdesk services in Ottawa. The ideal candidate must have a Canadian citizenship with a decade of residency history and a willingness to undergo security clearance. Key skills include proficiency in both English and French, strong problem-solving abilities, and 1-3 years of relevant experience. Key Responsibilities:
- Provide telephone and email support for client applications
- Monitor Helpdesk operations during business hours
- Respond courteously to service requests
- Troubleshoot and resolve software and hardware issues
- Document all resolved issues in a ticketing system
- Bilingual in English and French
- Canadian citizen, 10 years residency required
- 1-3 years of experience in a customer-facing role
- Positive attitude towards client service
- IT Technical background preferred
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