Business Development Support Specialist
2 days ago
Abbotsford BC, Fraser Valley Regional District, BC; British Columbia, Canada
Phantom Screens
Full-time
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for our customers and our employees. Since our beginning, in 1992, Phantom has excelled, expanded, and stayed laser-focused on our passion: making and installing the highest-quality retractable screens on the market. Now we're the top-selling retractable screen, and our products are international.
We are seeking a motivated Business Development Specialist to join our sales team in a supportive role focused on supporting small-to-medium accounts and customer service excellence. This position serves as a critical bridge between our customers and internal departments while providing comprehensive sales support. The role offers a clear career progression path to Business Development Representative for high-performing individuals.
To Serve Each Other
Sales Process & Account Support
Assist assigned accounts with sales processes, procedures, marketing and product inquiries
Support pricing requests and quotation processes for designated accounts (Mulligan, Showroom)
Help partners improve in key areas such as:
Finding and focusing on the right customers in their area
Running local marketing and generating demand
Delivering better service and installation experiences
Share what's working well across the partner network
Help partners understand and communicate the value of Phantom Screens products
Track distributor performance metrics and elevate issues as needed
Support distributor training initiatives
Distributor Service & Issue Resolution (Assigned Accounts)
Serve as primary point of contact for distributor inquiries and concerns
Direct distributor inquiries to appropriate departments (technical, finance, shipping, etc.)
Work with internal teams to make sure partners get the best possible support
Help develop tools and resources that make partners more effective
Collaborate with Business Development Reps on account strategies
Administrative Support
Generate reports on account activity and issue resolution
Assist with sales data analysis and territory planning
Support special projects as assigned
Degree in Business, Marketing, Communications, or related field
~1-2 years of customer service or sales support experience preferred
~ Proficiency in CRM systems and Microsoft Office Suite
~ Previous experience in B2B sales or account management
Experience with sales processes and pipeline management
Customer-focused approach with strong service orientation
Results-driven with focus on continuous improvement
Career Development
This role is designed as a stepping stone to a Business Development Representative position. Shadow senior Business Development Reps
Gradually take on larger accounts and more complex sales activities
Develop account management skills
Advance to Business Development Rep role based on performance and business needs
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