Operations Support
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Toronto, ON Full-time Salary not specified
Purpose
Scotiabank’s ABM Delivery Services Team is seeking a Senior Operations Support team member to provide maintenance and support functions for the ABM and CRU fleet across Canada.
Responsibilities
- Provide operational support and act as an escalation point for supplier issues and incidents.
- Verify and approve vendor invoices, and analyze and report on fleet and vendor performance.
- Coordinate preventative maintenance and ABM install, move, add, and change activities.
- Manage incident tickets, email, and patching; provide backup on-call response and occasional system health checks as needed.
- Support Power BI and Power Automate configuration, development, reporting design, implementation, and process automation.
- Help implement, monitor, and review systems and procedural changes.
- Develop training and communication materials for supplier staff, and produce periodic and specialized reports.
Qualifications
- Bachelor’s degree or equivalent or higher in Computer Science, Engineering, Business, or a related discipline.
- Excellent working knowledge of Microsoft tools and experience working in an Agile environment.
- Understanding of software release processes; project and process management skills are desirable.
- Strong communication, interpersonal, analytical, and organizational skills, with the ability to adapt to changing priorities.
Location and employment
Full-time role based in Toronto, Ontario.
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