Senior Network Specialist

The Information Technologies is currently seeking a Full-time Regular Senior Network Specialist. This position reporting to the Manager of Network Services in the Technology Services & Operations in IT. The incumbent will be responsible for the overall operations of the University data and communication systems as well as be involved with supporting specific projects. The Senior Network Technical Lead will provide technical leadership to the Network Operations team and provide in depth technical analysis and troubleshooting process with any technical network issues impacting operation IT services. In addition, the incumbent will be a key consultative resource for senior IT leadership and other technical resources. The position is expected to be an expert in all aspects of the delivery of network services and the operation of the network infrastructure he/she manages to ensure the availability of IT services to all members of the University community. Individuals in the role are required to act as technical experts when leading/participating in architectural roadmaps, project design and implementation, as well as operational escalation support. The Senior Network Specialist will act as the primary point of coordination for network infrastructure patch management, ensuring software, firmware, and security updates are planned, scheduled, tracked, and completed across all supported platforms in collaboration with Network Services colleagues. The Network Operations team administers and maintains networking devices to ensure proper operation and availability. The network is the core for all information technology services. It is crucial that services are designed to be redundant, highly available, and rapidly restored when problems arise. There is a requirement for work outside of normal office hours. The position requires working closely with IT staff as well as other University stakeholders. The position is expected to lead in technical projects. As a senior team member, the position is expected to mentor junior staff despite not having any direct reports. The Senior Network Operations Technical Lead will perform the following: Project Architectural and Design Oversight and Review Apply industry knowledge to create best-practices, and conduct regular technical reviews of architecture and project delivery to ensure optimum production operations and sustainment Oversee all network deliverables are executed upon to specified standards through: Deployment guides; QA/QC checklists; Network L1-L3 diagrams Staff Technical Mentoring Provide technical leadership to the team in the form of ongoing technical oversight and technical advice and mentoring to all team members Oversee that technical support documentation is completed by all team members Provide technical updates, recommendations and solutions for continuous service improvement Provide escalation support for operations team in their process of detection, diagnostics, isolation and service restoration Ensure proper access controls are in place so authorized users can access services while preventing unauthorized access to systems Validation of implementation and test plans while providing assistance with key deployments and changes where required Conduct and provide technical network roadmap sessions as part of continuous service improvement exercises Maintain awareness of new technologies, procedures and industry best practices that might enhance device operation, capacity, and performance Undergraduate degree in Engineering or Computer Science CCNP and progression towards CCIE, or related network engineering discipline certification 10-15 years of directly relevant experience in a highly complex network environment Experience with scripting languages and network monitoring and testing tools Working knowledge and experience with operating systems like VMware, Linux, Windows Experience configuring and working with various wireless devices Knowledge of IT governance and operations including ITIL is recommended This position is part of the AUPE bargaining unit, and falls under the Technical Job Family, Phase 3. As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment,

we offer
accommodation at any stage during the recruitment process to applicants with disabilities. #